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How good 111 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad, and Rocket.

Account data kept securebKash, Nagad, Rocket transaction recordsYour right to access and deleteRegion-dependent eligibility

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about the data we hold on your account, want to correct something, or want to request deletion, our support team handles privacy requests directly. We aim to respond to data requests within a reasonable period as required by applicable rules in your region.

Live Chat Open the chat widget from your account dashboard to raise a privacy or data request. Our team picks up messages during operating hours and routes data queries to the right person.

Email Support Send your data access or deletion request to our support email address listed in your account settings. Include your registered mobile number and the wallet type you use — bKash, Nagad, or Rocket.

Account Settings Some data corrections — like updating your contact number or preferred payment wallet — can be handled directly inside your account profile without contacting support.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We apply SSL encryption across all account pages and payment flows, so data travelling between your phone and our servers is protected in transit. Your account password is stored in hashed form — we cannot read it, and neither can anyone else. Session tokens expire after a period of inactivity, which limits exposure if you leave the lobby open on a shared device.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your last payment method. Analytics cookies are anonymised. You can block non-essential cookies in your browser without losing account access.

Account Security

Login attempts are monitored for unusual patterns. If we detect access from an unrecognised device, we may ask you to verify via the mobile number on your account before the session continues.

Data Retention

We keep your account and transaction data for as long as required by the rules that apply in your eligible region.

Requesting Changes

You can request a copy of the data we hold, ask us to correct inaccurate details, or submit a deletion request through live chat or support email. We will confirm receipt and process it according to applicable local rules.

What Data We Collect and Why

good 111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, contact details, and the payment method you choose to use, whether that is bKash, Nagad, or Rocket. When you make a deposit or withdrawal, a transaction reference is logged against your account wallet so both

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sides can verify the transfer. We also collect device and session data — your browser type, IP address, and login timestamps — to protect your account from unauthorised access and to keep your session consistent across mobile and desktop. Cookies help us remember your preferences between
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visits; you can manage these through your browser settings at any time. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your Nagad or Rocket transfer — it is shared only to complete the
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transaction you requested. Retention periods depend on applicable law in your eligible region; we hold financial transaction records for as long as required under those rules, and we delete account data when you close your account and all pending transactions are resolved. Your use of this
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platform and the data we process is subject to local law and eligibility in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Below are the questions we hear most from people who want to understand how their data is used on this platform. If your question is not covered here, reach out through live chat or email.

We collect your name, mobile number, and the payment method you register — bKash, Nagad, or Rocket. We also log device type, IP address, and session timestamps to keep your account secure.

We share data only where necessary to process a transaction — for example, passing your wallet reference to the Nagad or Rocket processor to complete a withdrawal. We do not sell personal data.

Retention depends on applicable law in your eligible region. Financial records linked to bKash, Nagad, or Rocket transactions are held for as long as required, then deleted.

Yes. Send a data access request via live chat or support email with your registered mobile number. We will confirm receipt and provide the information within the timeframe local rules require.

Submit a deletion request through live chat or the support email in your account settings. Deletion is processed after any pending bKash or Rocket withdrawals on your account are resolved.

We use session and preference cookies to maintain your login and remember your wallet choice. You can block non-essential cookies in your browser settings without losing access to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoGood 111 Banking

How good 111 Handles Your Personal Data

Reach Us About Your Privacy

How We Protect and Manage Your Information

Common Questions About Your Privacy

01 What personal data does good 111 collect when I open an account?

02 Does good 111 share my data with third parties?

03 How long does good 111 keep my account and payment records?

04 Can I request a copy of the data good 111 holds on me?

05 How do I ask good 111 to delete my account data?

06 Does good 111 use cookies, and can I turn them off?

Privacy Policy

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