Reference

What You Agree To When You Use good 111

These terms set out the rules that apply to your account on good 111 — how deposits via bKash, Nagad and Rocket are handled, what we expect from you, and what you can expect from us.

bKash · Nagad · Rocket coveredAccount-holder eligibility appliesJurisdiction-dependent accessLive casino and slots
good 111 What You Agree To When You Use good 111
REACH US DIRECTLY

Contact Us About These Terms

If any part of these terms raises a question about your account, a payment or your eligibility, our support team can clarify. You can reach us through live chat, email or the in-app message form — whichever works on your device right now.

Live Chat Start a chat from any page on good 111. Our team responds to account and terms queries; availability depends on current queue volume.
Email Support Send your query with your registered account email to our support address. Include your transaction reference for payment-related terms questions.
In-App Message Use the message form inside your account dashboard. Attach screenshots if your question relates to a specific transaction or account restriction.
HOW WE MANAGE THIS

Account Security and Policy Standards

We apply account-level controls to keep your information and wallet activity safe. Every session is protected by SSL encryption, and payment confirmations from bKash, Nagad or Rocket are logged against your account ID so there is a clear record of every transaction.

Data Retention

We retain account data for as long as your account is active and for a period after closure, in line with our internal data policy and any applicable legal requirements in your region.

Account Security

Your account password and linked wallet numbers are stored with encryption. If you suspect unauthorised access, contact us immediately and we will lock the account while we investigate.

Policy Updates

When we update these terms, we post the revised version at this URL. If the change is material, we will notify you via your registered contact detail before it takes effect.

Dispute Resolution

Raise a formal dispute through our support channel with your account ID and the relevant transaction reference. We acknowledge disputes and provide a written response before closing the case.

Your Questions About These Terms

Common questions about how these terms apply to your account, your payments and your eligibility on good 111.

Yes. All deposit and withdrawal activity — via bKash, Nagad, Rocket or Bank Transfer — falls under these terms. Payment-specific conditions are set out in the payments section of this document.

Operating multiple accounts is not permitted. If we detect duplicate accounts linked to the same wallet or device, both accounts may be suspended pending a review by our team.

Access depends on your local law and eligible regions. We do not provide legal advice. It is your responsibility to confirm whether accessing our services is lawful where you are located.

Contact support with your account ID and the transaction reference from your bKash, Nagad or Rocket statement. We will investigate and give you a written response before the case is closed.

We publish the updated version at this page address. For material changes, we send a notification to your registered contact before the new terms take effect. Continued account use means acceptance.

Raise it through our live chat or email support. Include your account email and a short description of the issue. Our team will review the restriction and reply with an outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.